Shipping
Free shipping for orders over $150
All items are shipped via Sendle or Australia Post. Orders usually ship within 2-3 business days. Shipping within Australia is a flat rate of $15 and free shipping for orders over $150. To ensure safe delivery all orders have a tracking number and require signature on delivery. You will receive a notification by email with a tracking number once your order is dispatched.
Please ensure that the correct mailing address details are entered during checkout - this includes your PayPal delivery address. Unfortunately we cannot be responsible for orders delivered to an incorrect address that has been supplied to our store. Shipping charges will apply to any goods that need to be resent due to customer error.
Breakages
If your item is damaged in the shipping process we will happily discuss a replacement or exchange. Please email your order number, the images of the broken piece including the packaging within 7 days of delivery. Also keep the broken piece until we are done with the claim.
Returns
We love what we make and want you to be happy as well. If you decide that our pieces are not what you expected or are not for you then we will accept the return within 7 days of delivery. Return postage is at the customers cost, and payment for the item only will be refunded when we receive the piece. Return address and details will be supplied upon request.
International Orders
We can ship internationally upon request. Please contact us for a shipping quote. Please note that international recipients are responsible for duties and taxes upon delivery. The international order is not refundable if customers refuse to pay the taxes or custom fees.